Play Smart. Stay in Control.

At bengbat, we believe that gambling should always be an enjoyable form of entertainment — never a financial lifeline, a coping mechanism, or a source of stress. Our responsible gaming programme is not a checkbox exercise; it is a fundamental part of how we operate as Bangladesh's leading online sports betting and casino platform.

We are committed to providing our players with the tools, information, and support they need to keep their gambling within healthy and affordable limits. This means giving you direct control over your deposit caps, session durations, and account status at all times. It also means that bengbat staff are trained to recognise the signs of problem gambling and to respond with empathy, not judgment.

Responsible gaming at bengbat is built on three core principles: prevention (stopping problem gambling before it starts through education and tools), protection (enforcing strict age verification and account limits), and support (directing players to help when they need it). All three are active, ongoing commitments — not one-time promises.

bengbat operates exclusively for adults. You must be 18 years of age or older to register an account, place bets, play casino games, or make any financial transactions on the bengbat platform. This rule is non-negotiable and applies to all players across Bangladesh without exception.

During the KYC process, bengbat uses a combination of document review and automated verification checks to confirm your identity and age. This process is completed within 24 hours of document submission in the majority of cases. Until verification is complete, withdrawal limits may apply to your account.

If you are a parent or guardian and you suspect that a minor in your household has accessed gambling content online, we strongly recommend installing parental control software such as Net Nanny, Qustodio, or your internet service provider's built-in content filtering tools. These can block access to gambling websites at the device or network level.

bengbat cooperates fully with any lawful request from a competent authority regarding underage access to our platform. If you have reason to believe a minor has opened an account with bengbat, please report it immediately to [email protected].

Self-exclusion is a voluntary agreement between you and bengbat in which you request that your account be suspended for a defined period. It is one of the most effective tools available to players who feel their gambling is becoming difficult to control. bengbat takes all self-exclusion requests seriously and processes them within one hour of receipt during supported hours.

The following self-exclusion durations are available on bengbat:

During an active self-exclusion period, your bengbat account will be locked from all gambling activity. You will not be able to log in, place bets, play games, or make deposits. You will be able to contact support to request a withdrawal of any remaining balance. All marketing communications will be suspended for the duration of your exclusion.

If you have chosen a fixed-period exclusion (6 months, 1 year, or 3 years), your account will not be reactivated automatically at the end of the period. You must contact bengbat support and confirm your wish to resume play. A minimum 24-hour reflection period is applied before any reinstatement takes effect.

bengbat encourages all players to set personal deposit limits as part of a healthy gambling routine. Deposit limits allow you to define the maximum amount you are willing to fund your account over a given time period, ensuring that your gambling expenditure remains within a budget you are comfortable with.

The following deposit limit types are available:

• Daily deposit limit: Maximum total deposits allowed within any rolling 24-hour period (e.g., ৳500 per day).
• Weekly deposit limit: Maximum total deposits allowed within any rolling 7-day period (e.g., ৳2,500 per week).
• Monthly deposit limit: Maximum total deposits allowed within any rolling 30-day period (e.g., ৳8,000 per month).

To set or modify your deposit limits, contact bengbat's support team via live chat or email at [email protected]. Provide your registered account email and the limit type and amount you wish to apply. Our team will action the change and confirm it by email.

An important safeguard is built into how limit changes work: decreasing a limit takes immediate effect, while increasing a limit is subject to a mandatory 7-day cooling-off period. This asymmetry is intentional — it ensures that a moment of impulsive decision-making cannot immediately lead to significantly higher spending.

A time-out is a shorter, planned break from gambling — distinct from self-exclusion in that it is designed for players who want a temporary pause rather than a prolonged suspension. Time-outs are useful when you feel you need a break but are not concerned that your gambling is problematic in a clinical sense.

Unlike a deposit limit increase, a time-out cannot be ended early. Once activated, the time-out period runs to its scheduled end date. At expiry, your account is automatically restored to active status without any additional steps required from you.

To request a time-out, contact bengbat's support team via live chat or by emailing [email protected] with your account email address and the duration you wish to apply. Time-outs are activated within one hour of the request being confirmed.

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment and begun to cause harm. Recognising these signs early is the first step toward getting things back under control.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to contact our support team immediately. You can also reach out to one of the external support organisations listed in the section below. Seeking help is a sign of strength, not weakness.

If you feel that gambling is becoming a problem for you or someone close to you, please reach out for help. You do not have to be in crisis to speak to someone — early conversations are always more effective than waiting until problems become severe.

bengbat's own support team is available 24 hours a day, 7 days a week, via live chat on the bengbat.net platform and by email at [email protected]. Our team can:

• Help you set deposit limits, time-outs, or self-exclusion periods immediately.
• Provide you with a full account activity statement so you can review your gambling history.
• Close your account and process any remaining balance withdrawal without delay or penalty.
• Listen without judgment and direct you to appropriate external support organisations.

In addition to bengbat's internal support, the following types of organisations provide free and confidential assistance to people affected by problem gambling. We encourage players in Bangladesh who need additional support to seek help from mental health professionals, helplines, or community support services available in their area — your GP, local hospital, or community health centre can refer you to appropriate support.

If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar, local community mental health services and NGOs may also be able to provide in-person counselling support. Please speak to your local health authority for referrals to certified counselling services in your district.

Beyond the core self-exclusion and deposit limit features, bengbat provides a broader set of player protection measures that operate automatically in the background to keep your gaming experience safe and fair.

All of the above tools are available to every registered bengbat player at no charge. To activate any of the tools listed here, contact our support team via live chat or email at [email protected]. Your request will be processed promptly and confirmed by email.